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FAQs

Are your sex dolls solid or are they inflatable?
Our sex dolls are made of high-quality silicone or TPE. Unlike another vendor, they will send you a semi- solid or inflatable doll. So let us repeat, you are getting 100% solid silicone or TPE doll depending on which doll you choose. We only sell solid dolls. Our solid dolls are soft to touch to feel like human skin and can bend and twist in various positions while at the same time is very durable even after repeated used.

Are these love dolls safe?
All of our dolls are made of high quality TPE materials. The material of TPE makes our doll feel closer to skin feeling. Making the doll feel more realistic, and the soft material also gives the doll flexibility. Also it's safe, non-toxic, tear resistant , waterproof and hypoallergenic.

Is my sex doll really the size of a person?
Yes, your sex doll is the size and weight of a petite woman. It’s important that you keep in mind that she cannot be moved around easily. You can’t just carry her around under your arm because she’s too heavy to be moved easily. Plan ahead so that you always have a bed or a chair or sofa to keep her in. Soft, upholstered furniture is better than a hard wooden chair, for example, which could conceivably leave marks in her skin. Our extremely well manufactured, high-quality sex dolls are as close to the “real thing” of a human being as you are going to get. They are intensely pleasurable and enjoyable, and their size and weight is part of this experience.

If I want to replace sex doll accessories such as eyes, hair, how to do it?
We allow customization options. Please let us know if you are looking for some option that you can’t find in our site. We can also customize your own doll. Send us an email with a picture and instructions, and we will evaluate your model and provide a proposal.

How long does shipping take?
Once shipped, the sex doll arrives in 5-12 working days. Shipping times depend on the country being delivered to and how long it will take to get through customs. You'll be provided with a tracking code as soon as the sex doll is shipped and sent email updates.

Can I pick up my Sex Doll instead of having it delivered?
Yes. You will be provided with a tracking number after your sex doll ships and if you decide you do not want your doll delivered to your door, you can pick it up at your local FedEx or UPS store. You will be sent email notifications updating you about the whereabouts of your sex doll and you can request that the FedEx or UPS store keep your package at the store until you're ready to pick it up.

Can I use types of lubricants that are commonly used in the market?
Please only use water based lubricants.

What should I do at my doll's monthly cleaning?
Firstly, gently wipe the surface of the doll with a sponge or towel and warm water. If the surface of the skin is stained with dirt, wipe it with soapy water several times. Do not apply it hard. Do not use corrosive detergents when wiping the skin surface, including strong acids, strong alkaline solutions, strong disinfectants and detergents. It can be cleaned with soap, laundry detergent, shampoo, shower gel or mild detergent. After the surface is dry, give the doll a scorpion powder or talcum powder. When you are powdering, wear a mask to avoid inhaling dust.

I was worry about the doll's makeup, what if her makeup is massed up?
Under normal circumstances, this phenomenon does not occur, because we used a special craft to finish the doll's makeup.

Should I need to buy a converter for the heating tube?
No, you don't need to buy that, we will sent USB plug as a gift, you can use the universal USB electronics' interface.

Can I cancel my order?
If your item has not yet been processed and your order is less than 24 hours, then it can be canceled. However, once we send your order for processing or production to begin or it has been more than 24 hours it is not possible to cancel. Due to the nature of this product and for health and safety reason, refund and return are not possible. We never have any complaints regarding our product because we test and inspect each doll after production and take pictures of your doll before shipping. This way we have a record of the condition of the doll before shipping. However, if there be problems with our product we will gladly assist you to replace or solve your product issues.